Privacy Policy

When you subscribe to our newsletter, your email address is collected via Webflow and routed through Make (Celonis Inc.) to MailerLite, the platform we use to manage and send our emails. By entering your email and clicking subscribe, you acknowledge and agree to this Privacy Policy as indicated on the signup form.

You can unsubscribe at any time by clicking the link at the footer of any email you receive from us, or by contacting us directly at info@kilosgraffiti.com. We never sell, rent, or share your email address with third parties for marketing purposes.

You can reach us through our forms or by direct email. The information you provide is used solely to reply to your requests and manage our communication with you.

If you choose to subscribe to our newsletter while filling out any of our forms by checking the opt-in box, your email will also be processed as described in the Newsletter section above.

Data Controller: Kilos Graffiti — Porto, Portugal.

Contact: info@kilosgraffiti.com

All form submissions on this website are initially processed and securely hosted through Webflow, Inc., our website builder and hosting provider.

If you send us a message through our Contact Form, we collect the following personal data:

• Personal & Contact Info: Name, Email address, Phone number.
• Location & Business: Country, City, Company.
• Message Details: Subject, Message.

Purpose & Retention: We use this information strictly to respond to your inquiry and follow up on your request. We keep this data only for as long as necessary to fulfill the purpose of your communication.

When you submit an inquiry regarding the acquisition of an artwork, we collect:

• Personal & Contact Info: Name, Email address, Phone number.
• Location Details: Address, City, Country.
• Message Details: Message.

Purpose & Retention: This data is processed exclusively to handle your acquisition request, provide pricing or shipping details, and manage the pre-sale or sales relationship. We retain this information for the duration of the transaction process and as required by standard legal and fiscal obligations.

When you request a quote for a mural project, we collect:

• Personal & Contact Info: Name, Email address, Phone number.
• Business & Project Details: Company, Environment of the wall, Sizes of the wall, Project Deadline, Message.
• Location of the Wall: Address, City, Country.
• Files: Any images or documents you attach to illustrate the space or project.

File Processing: File uploads attached to this form are securely managed and stored via Uploadcare (Uploadcare Inc.), which acts as our data processor for file media infrastructure.

Purpose & Retention: This data is used solely to evaluate the technical requirements, calculate project costs, and provide you with an accurate quote. We retain your project details for as long as necessary to prepare the proposal and handle ongoing project management.

To host our website and process your requests, we share data with the following service providers acting as data processors:

• Webflow (Webflow, Inc.): Hosts our website and captures form data submitted across the site.
• Make (Celonis Inc.): Automates data transfers between our Webflow forms and external tools.
• MailerLite: Manages our newsletter subscription lists and email campaigns.
• Uploadcare (Uploadcare Inc.): Manages secure file and image uploads submitted through our project quote forms.

Each provider processes your data in compliance with relevant data protection regulations (including GDPR) under their respective privacy policies.

Our site is hosted on Webflow. As with any web hosting service, Webflow’s servers automatically register technical request data (such as your IP address, browser type, and time of access) in server logs to ensure security, prevent abuse, and deliver the site reliably.

You have the right to access, update, correct, or request the deletion of any personal data we hold about you at any time. You may also object to or request restrictions on certain processing activities.

To exercise any of these rights, please write to us at info@kilosgraffiti.com.